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Failure to Log in RM/CM after the Installation

 

 1. Firstly, check whether the database is created or not;

        The database is installed by default to C:\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSER
Visit the folder of VER\MSSQL\DATA to check whether the RM/CM database files are present (RM created database files named VideoSurveillanceDBRM.mdf and VideoSurveillanceDBRM_log.LDF; CM created database files named VideoSurveillanceDBCM.mdf and VideoSurveillanceDBCM_log.LDF).
If a database is not created after the installation, check and find the cause following the steps below:
If default setting is used for RM installation, the database shall meet the following requirements:
a. The database service is opened;
b. The default instance is used in database installation;
c. Mixed authentication is used for installation;
d. In installation, user name and password used in SQL authentication is respectively sa and 123456; (SQL authentication will not affect the installation, but it is closely related to RM login);
e. TCP/IP corresponding to database service is started up, and the database service has been restarted after the startup;


f. There is no database file under RM installation default directory with the same name as the RM database.
If RM has been installed earlier, after the installation is completed, the database files under data directory (defaults to C:\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSERVER\MSSQL\DATA) are directly deleted rather than deleted by database management tools, and meanwhile, dataset files will not be created in RM installation any longer.

2. Secondly, Check that the password for login is the one set in database creation.
        If the database has been created, confirm whether mixed authentication is used in database installation, and please check whether the database password in login interface is the same with the one set in installation.


RM Login Interface

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