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        If the web of the third party DVR has been opened on the computer, the failure of decoding in CM may occur. For example: the reason for failure to decode the Hikvision DVR is that CM is using the later version decode dll of Hikvision equipment, but there is still earlier version of decode dll in web, which cause version conflict between decode dll of web and that of CM.
        You only need to delete HCNetSDK.dll and PlayCtrl.dll files under C:\Windows\System32, and copy the files in CM named HCNetSDK.dll and PlayCtrl.dll with default directory as C:\Program Files\AVTrace Application\Control Monitor\bin\StandardSDK\av_hik to folder C:\Windows\System32.

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